Delete your NaijaRide account
1. Delete from inside the app (fastest)
- Open the NaijaRide app and sign in.
- Go to Account, then Delete account.
- Confirm. The account is closed straight away.
You cannot delete while a ride or delivery is in progress. Finish or cancel it first.
2. No longer have the app? Ask us
Email support@naijaride.ng (or call [SUPPORT PHONE]) with the subject "Delete my account" and include the phone number or email address the account uses. To make sure it is really you, we will send a one-time code to that phone or email and ask you to read it back before we delete anything. We act on verified requests within 7 days.
3. What happens
- Your account is closed. You can no longer sign in with that phone number or email, and it cannot be restored.
- You are signed out everywhere and push notifications to your devices stop.
- Your profile details (name, photo, phone number, email, saved places and emergency contacts) are removed or anonymised within 30 days.
- If you were a driver or courier, your uploaded documents, vehicle photos and bank details are deleted within 12 months at the latest (sooner on request, unless there is an open complaint or incident), and your driver profile is closed.
4. What we keep, and for how long
- Trip, delivery, payment, wallet and commission records are kept for 6 years for accounting, tax and dispute purposes. Your name is removed from them where we can, and they are not used for anything else.
- Proof-of-delivery photos, in-trip chat and precise location history are kept for up to 12 months; SOS records and support messages for up to 24 months.
- If we are legally required to keep something longer (for example because of a police request or an open dispute), we keep it only for that purpose.
Full details are in our Privacy Policy.
5. Drivers: wallet balance and commission
Any commission you owe for completed jobs stays payable after deletion. If your wallet still holds money, contact support@naijaride.ng before deleting so we can sort out the balance. Once the account is deleted we cannot sign you in to do this.
6. Only want to delete some data?
You can also ask us to correct or delete specific data without closing your account. Write to support@naijaride.ng and tell us what you want removed.