Privacy Policy
Short version. NaijaRide connects customers with independent drivers and couriers in Nigeria. We collect the personal data needed to do that (your phone or email, your location, your trip records, and for drivers their documents). Customers pay the driver directly in cash or bank transfer, so we never see your card details. We do not sell personal data. You can delete your account in the app and you can write to us about your data at any time.
1. Who we are
NAIJA RIDE TECHNOLOGIES LIMITED, RC [RC NUMBER], of [COMPANY ADDRESS] ("NaijaRide", "we", "us") is the data controller for personal data processed through the NaijaRide mobile app (one app with a customer mode and a driver/courier mode), the NaijaRide admin systems, and related services (the "Service"). Contact us at support@naijaride.ng or [SUPPORT PHONE].
We process personal data in line with the Nigeria Data Protection Act 2023 ("NDPA") and the regulations and guidance of the Nigeria Data Protection Commission ("NDPC").
2. Data we collect
| Data | When and why |
|---|---|
| Phone number and/or email address | You sign in with a one-time code sent by SMS (phone) or email. This identifies your account. There are no passwords. You can link both a phone and an email to one account. |
| Name and optional profile photo | Shown to the driver or customer on a job, and used in support. |
| Location, customer mode | Precise location while the app is open, to set your pickup point, find drivers and show the trip on the map. Customer mode does not track you in the background. |
| Location, driver/courier mode | Precise location while you are online and available for jobs, including when the app is in the background or the screen is off. It is sent to our servers about every 4 seconds during a job and about every 10 seconds while waiting for jobs. It is used to show you nearby requests, let the customer follow your trip, and calculate distance. A persistent notification is shown while this runs, and it stops when you go offline. Background location is requested only when you first open driver/courier mode. |
| Trip and delivery records | Pickup and drop-off points and addresses, route, time, the fare you offered and the fare agreed, offers made by drivers, status, ratings, and in-trip chat messages. |
| Parcel details (courier jobs) | Parcel size and description, the recipient's name and phone number (which the customer enters), a 4-digit delivery PIN sent to the recipient by SMS, and a proof-of-delivery photo taken by the courier. The recipient's number is used only to complete that delivery. |
| Driver/courier verification data | Photos and details of your driving licence, vehicle registration, insurance and profile photo as required for your vehicle type, plus vehicle make, model, colour and plate number. Used by our staff to approve you and keep customers safe. |
| Driver bank details | Bank name, account number and account name that you enter, so a customer who chooses bank transfer can pay you. Shown to the customer on that job. |
| Payment records | For each job: payment method chosen (cash or bank transfer), amount, and the "paid" and "payment received" confirmations. For drivers: wallet balance, wallet history, 10% commission entries, and top-up records (amount, reference, status, channel and time) from Paystack. We do not collect or store customer card numbers, and customers do not pay NaijaRide online. Driver top-ups are processed by Paystack, which collects the payment details on its own page; we receive only the result. |
| Emergency contacts | If you add trusted contacts in the Safety screen, we hold their names and phone numbers and use them only to send an alert if you trigger SOS. Add only people who agree to this. |
| SOS events | Time, your location and the related trip, shared with our operations team and your emergency contacts. |
| Support messages | What you send us when you contact support or report a problem. |
| Device and notification data | A push notification token (Firebase Cloud Messaging), device platform, app version, and sign-in session records, so we can send job and trip alerts and keep your account secure. |
| Camera and photo library | Used only when you choose to take or pick a profile photo, upload a document, or take a proof-of-delivery photo. We do not read your wider photo library. |
We do not show ads, do not use advertising identifiers, and do not embed third-party analytics or tracking tools in the app.
3. Why we use it, and our lawful basis (NDPA)
- To provide the Service (account, matching customers with drivers, fare offers, tracking, parcel delivery proof, wallet and commission, support). Basis: performance of our contract with you.
- Location and camera or photo access. Basis: your consent, given through the permission prompts on your phone. You can withdraw it in your phone settings; parts of the Service will then stop working.
- Safety (SOS, driver verification, handling complaints and incidents). Basis: our legitimate interests and, in an emergency, protecting your vital interests or those of another person.
- Legal and accounting duties (keeping financial records, responding to lawful requests from Nigerian authorities). Basis: legal obligation.
- Fraud prevention and keeping the Service secure. Basis: legitimate interests.
- Service messages (codes, job alerts, account notices). Basis: contract. We do not send marketing messages unless you agree to them.
We do not make decisions about you that have legal or similarly significant effect using only automated means. Drivers are matched by distance and availability, and customers choose which offer to accept.
4. Who we share it with
- Customers and drivers, for a job. The driver sees the customer's first name, pickup and drop-off points, parcel details, and chat. The customer sees the driver's name, photo, vehicle, ratings, bank details (if paying by transfer) and live location during the trip. A parcel recipient receives an SMS with the delivery PIN.
- Emergency contacts, only when you trigger SOS: an SMS with your name, location and a tracking link.
- Service providers that process data for us: Twilio (SMS and phone verification codes, delivery PIN messages); Google (Maps, Places, Routes and Geocoding for map display, search and distance); Google Firebase Cloud Messaging (push notifications); Paystack (driver wallet top-ups); our email delivery provider (email codes); and our hosting provider (Contabo GmbH, servers in Germany). They receive only what they need and act on our instructions.
- Authorities, where Nigerian law requires it or to protect safety.
- A buyer or successor to our business, if we are ever sold or merged, under the same protections.
We do not sell personal data.
5. Transfers outside Nigeria
Some of the providers above (for example Twilio, Google and Firebase) process data outside Nigeria. Where we transfer personal data abroad we do so in line with the NDPA, relying on an adequate level of protection, contractual safeguards with the provider, or your consent as applicable.
6. How long we keep data
| Data | Kept |
|---|---|
| Account and profile data | While your account is open. After you delete your account we remove or anonymise profile details within 30 days, apart from the records below. |
| Trip, delivery, payment, wallet and commission records | 6 years from the job, for accounting, tax and dispute purposes. |
| Driver documents and photos | While you are an approved driver, then up to 12 months after your account closes (in case of later complaints or incidents), then deleted. |
| Proof-of-delivery photos and in-trip chat | 12 months after the job, then deleted, unless needed for an open dispute. |
| Precise location history | 12 months, then deleted or reduced to non-identifying trip summaries. |
| SOS records and support messages | 24 months, or longer if an investigation is open. |
| Email and SMS codes | Short-lived; expire within minutes. |
Where the law requires us to keep something longer, we keep it only for that purpose.
7. Your rights
Under the NDPA you may ask us to: confirm whether we process your data and give you a copy; correct inaccurate data; delete your data; restrict or object to processing; receive your data in a portable format; and withdraw consent at any time (this does not affect processing already done). Email support@naijaride.ng and we will respond within 30 days, after confirming your identity. You can edit your profile and delete your account in the app (see how to delete your account).
If you are not satisfied, you may complain to the Nigeria Data Protection Commission.
8. Security
We protect data with encrypted connections, access controls, restricted staff access to driver documents, and signed-in sessions that can be revoked. No system is perfectly secure. If a breach puts your rights at risk, we will notify the NDPC and affected people within the time required by the NDPA (currently 72 hours for the regulator).
9. Children
The Service is for people aged 18 and over. We do not knowingly collect data from children. If you think a child has an account, tell us and we will delete it.
10. Changes to this policy
If we change this policy in a way that matters, we will update this page and its effective date, and tell you in the app where the change is significant.
11. Contact
NAIJA RIDE TECHNOLOGIES LIMITED, RC [RC NUMBER]
[COMPANY ADDRESS]
Email: support@naijaride.ng | Phone: [SUPPORT PHONE]