Terms of Service

Effective date: 10 November 2026

1. Who we are and what NaijaRide is

NaijaRide is operated by NAIJA RIDE TECHNOLOGIES LIMITED, RC [RC NUMBER], [COMPANY ADDRESS] ("NaijaRide", "we", "us"). NaijaRide is a technology platform that connects customers who need a ride or a parcel delivery with independent drivers and couriers ("Providers"). NaijaRide does not provide transport or delivery services itself, is not a carrier, and does not employ Providers. The ride or delivery is a contract between the customer and the Provider. Providers are independent businesses responsible for their own vehicles, licences, insurance, taxes and conduct.

2. Eligibility and accounts

• You must be 18 or older and able to form a binding contract in Nigeria.
• You sign in with a one-time code sent to your phone or email. Give accurate details and keep your phone and email secure. You are responsible for activity on your account.
• One app serves both customers and Providers. To become a Provider you must register, upload the documents we ask for, and be approved by us. We may refuse or withdraw approval at our discretion, for example if documents are invalid or expired.

3. How a job works: fare offers

1. The customer chooses a ride or a parcel delivery, sets pickup and drop-off, and offers a fare. The app shows a suggested fare and sets a minimum offer.
2. Nearby eligible Providers see the request and can accept the offered fare or make one counter-offer within the limits we set.
3. The customer chooses an offer, or raises their own, or cancels. The fare becomes binding when the customer chooses a Provider's offer (the "agreed fare"). We do not add other charges to the agreed fare.
4. Requests that nobody accepts expire after a short time.

Suggested fares are guides only. We do not guarantee that any Provider will accept a request.

4. Paying the Provider directly

• The customer pays the agreed fare directly to the Provider, in cash or by bank transfer to the account details the Provider enters in the app. NaijaRide does not take customer payments and the app has no online payment for customers.
• Both sides can confirm in the app that payment was made and received. These confirmations are records, not payment processing.
• Customers should transfer only to the account shown in the app for their job, and must not pay a different amount or to a different account on a Provider's request. Payment disputes are between customer and Provider; contact support and we will help review the records.
• Any tip is a private matter between you and the Provider.

5. Provider wallet and commission

• Providers hold a prepaid NaijaRide wallet. Providers add money to the wallet online through Paystack. Paystack's own terms apply to the payment.
• For each completed job we deduct a commission of 10% of the agreed fare from the Provider's wallet automatically. We may change the rate by notice in the app; a change does not affect jobs already agreed. Providers keep the rest of the fare as paid by the customer.
• No commission is charged on cancelled jobs.
• A minimum wallet balance is needed to go online and to make offers. If the wallet cannot cover a commission in full, the unpaid amount stays owing and is recovered from the next top-up.
• The wallet is a prepaid balance for paying commission. It is not a bank account, earns no interest and is not a deposit. Top-ups are generally not refundable once credited, except where required by law or where we credited an amount in error. Contact support about any unused balance when you close your account.
• If we credit or debit your wallet by mistake we may correct it.

6. Cancellations

• A customer may cancel free of charge while the request is still open for offers.
• After an offer is accepted, either side may cancel but must give a reason. At the date of these terms NaijaRide charges no cancellation fee. We may add fees in future by notice in the app; they would apply only to later jobs.
• Repeated or abusive cancellations, no-shows, or giving false reasons can lead to a warning, suspension or removal.

7. Courier and parcel delivery

• The customer must give the correct recipient name and phone number, an accurate parcel size and description, and make sure the parcel is properly packed.
• When the job starts, the recipient is sent a delivery PIN by SMS. The Provider must collect the PIN from the recipient and take a proof-of-delivery photo before the job can be completed. The PIN and photo are our record that delivery took place.
• Prohibited items. You must not send, and a Provider must not carry: illegal drugs or controlled substances; weapons, firearms, ammunition or explosives; flammable, corrosive, toxic or radioactive materials; stolen goods or counterfeit goods; human remains or live animals; cash in bulk, bearer instruments or precious metals and stones; items whose carriage is banned by Nigerian law; and anything dangerous or that would endanger others. A Provider may refuse or stop a delivery where they reasonably suspect a prohibited or unsafe item.
• Customers are responsible for the contents they send and for any loss caused by prohibited or mislabelled items. We may report suspected illegal items to the authorities.
• Parcel loss or damage: report it through the app within 48 hours. The Provider is responsible for parcels in their care; we will help gather records but are not the carrier (see section 11).

8. Conduct

Everyone must treat others respectfully and obey Nigerian law. You must not: harass, threaten or discriminate; use the app for unlawful purposes; give false information or use someone else's identity or documents; take payment off-platform in order to avoid commission on a job arranged through NaijaRide; interfere with or reverse-engineer the app; or misuse SOS. Providers must hold a valid driving licence, vehicle registration and insurance for their category, keep their vehicle roadworthy, never use a phone while driving, and carry only the passengers or parcels booked. We may suspend or remove accounts for breach of these terms.

9. Safety

The app has an SOS button and trusted-contact alerts, but it is not an emergency service. In an emergency call the Nigerian emergency number 112 first. Ratings and complaints help us act on unsafe behaviour.

10. Your data

How we handle personal data is explained in our Privacy Policy. By using driver/courier mode you agree to the collection of your location, including in the background while you are online, as described there.

11. Liability

• We provide the platform "as available". We do not guarantee that it will be uninterrupted or error-free, or that a Provider will be available.
• Because rides and deliveries are provided by independent Providers, to the extent allowed by law NaijaRide is not liable for the acts, omissions, vehicle condition, driving, delays, lost or damaged parcels, or conduct of any Provider or customer.
• To the extent allowed by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data. Our total liability to you for any claim arising from the Service is limited to the greater of ₦50,000 or the commission we received from the job giving rise to the claim.
• Nothing in these terms excludes liability that cannot be excluded under Nigerian law, including for death or personal injury caused by our negligence, for fraud, or your rights as a consumer under the Federal Competition and Consumer Protection Act 2018.
• Each Provider indemnifies NaijaRide against claims brought by third parties arising from the Provider's conduct, vehicle or breach of law.

12. Suspension and ending

You can stop using NaijaRide and delete your account at any time (how), once any job in progress is finished. We may suspend or close your account for breach of these terms, safety concerns, fraud, or expired documents. Obligations that arose before closure, such as unpaid commission, continue.

13. Changes

We may update these terms. We will give notice in the app for material changes. If you keep using the app after the effective date of the change, you accept it.

14. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Please contact us first so we can try to resolve a dispute informally within 30 days. If we cannot, the courts of Lagos State have jurisdiction, subject to any mandatory consumer rights you have.

15. Contact

NAIJA RIDE TECHNOLOGIES LIMITED, RC [RC NUMBER]
[COMPANY ADDRESS]
Email: support@naijaride.ng | Phone: [SUPPORT PHONE]